Fix & Support
Troubleshooting desktops, laptops, printers, peripherals, and networks, then documenting it so the fix sticks. Calm, patient help-desk support for whoever's stuck.
Twin Falls, Idaho
Dakotah Doshier
IT & Desktop Support · Self-taught technologist
I keep technology reliable, secure, and easy to use, and I explain it in plain language to people of every experience level. Years of hands-on work across Windows, Linux, networking, and the web, driven by a simple habit: solving real problems for real people.
Hi, I'm Dakotah.
Build & Maintain
Servers, home networks, custom PCs, and live websites that I keep running and up to date. I learn new tools fast and I'm comfortable owning a system end to end.
Teach & Explain
From coaching a robotics team in programming to teaching my own kids, I have a knack for making complicated things click, quickly and without jargon.
About
A practical path into technology
My route into tech wasn't a classroom. It was a need. As an over-the-road truck driver and a single father of two daughters, my time at home was precious, so I started automating the small stuff to get more of it back. One project led to the next, and a practical fix turned into a genuine craft.
I taught myself by doing: setting up a Linux home server, wiring a secure home network, building a PC from parts, running virtual machines to break things safely, and eventually designing and shipping real websites. Along the way I picked up the part I enjoy most: sitting with someone who's frustrated by a piece of technology and helping them feel capable again.
That's why desktop and user support fits me. It rewards the things I'm actually good at: patient troubleshooting, clear communication, careful documentation, and a service-first attitude. I'm not chasing the next shiny thing. I want to be the dependable person who keeps the technology working and the people using it confident.
Capabilities
Technical skills
Operating Systems
- Windows 10 / 11
- Debian-based Linux (Ubuntu) for desktop and server
- Command line & system administration
Hardware & Devices
- Desktop / laptop builds, repair & setup
- Printers, peripherals & mobile devices
- NAS & storage
Networking & Security
- Home / small-office networking
- VPN configuration & secure remote access
- Pi-hole filtering & security best practices
Software
- Microsoft Office 365 & Google Workspace
- Forms tools (Google Forms; quick to learn Adobe & Microsoft Forms)
- Fast at picking up unfamiliar applications
Support & Service
- Help-desk & end-user troubleshooting
- Technical documentation & record-keeping
- Inventory tracking & management
Web & Development
- HTML, CSS & JavaScript
- Website maintenance, content & SEO basics
- Virtual machines & self-hosting
Experience
Where I've worked
CDS Class A Driver
Dec 2021 – PresentDot Transportation Inc. (DTI), Burley, ID
- Operate and troubleshoot on-board technology systems, resolving issues independently to keep regional routes on schedule.
- Built a barcode scanning system for garage parts inventory, improving tracking accuracy and efficiency.
- Maintain detailed documentation and follow standard operating procedures, communicating clearly with dispatch, garage, and delivery sites.
- Recognized for dependability, safety, and consistent, professional customer service.
Earlier Experience
PriorHelp desk, leadership & instruction
- Help-desk support: assisted users with computer, server, and general technology problems in prior IT support roles.
- Robotics team leader: led a high-school robotics team, teaching programming and core technical concepts and guiding build and competition strategy.
- Team supervision & customer service: supervised teams in fast-paced, public-facing environments, responsible for operations and service quality.
Things I've built
Projects
My websites
Web app · live
Kitchen Ratios
A free baker's-percentage calculator and ratio cookbook with 30 vetted bread recipes that scale to any size. Designed, built, and maintained by me. It works offline, needs no account, and an Android version is on the way.
HTML · CSS · JavaScript · SEO · PWA
kitchenratios.com →Community platform · live
Child Learning Resources
A community directory of children's activities, classes, events, and educational resources for Magic Valley, Idaho families. It includes a blog, business listings, and searchable, regularly updated content that I manage end to end.
Content management · Databases · SEO · Accessibility
childlearningresources.com →Web app · live
Chronicle Codex
A web app for tabletop role-players: a Dungeons & Dragons 5e monster creator with a clean, game-master-friendly interface. A creative outlet that doubles as front-end practice.
HTML · CSS · JavaScript
chroniclecodex.com →Automation & AI
Task & Agent Automation
Building automated tasks and agent-driven workflows, from smart-home routines to scripted task automation, including hands-on work with tools like n8n.
Self-Hosted & Local AI
Experimenting with AI models that run locally, exploring private, offline assistants and purpose-built models that can handle specific tasks.
Home lab, hardware & infrastructure
Home Server & NAS
Ubuntu (Debian-based Linux) server and NAS for storage, services, user access, and secure remote access over VPN.
Network & Security
Multi-device home network with Pi-hole network-wide filtering and security best practices applied throughout.
Smart Home
Home Assistant deployment integrating a range of IoT devices and communication protocols into one reliable system.
PC Build & VMs
Custom desktop assembled from parts; virtual machines used to test and learn new operating systems and software safely.
Maker Workshop
Hands-on fabrication with a 3D printer (Bambu Lab P1S) and CNC machine (Makera Z1) for functional parts and prototypes.
Credentials
Certifications & training
Google IT Support
Professional Certificate covering troubleshooting, networking, operating systems, system administration, and security fundamentals.
CDL Class A
Hazmat, Tankers, Passenger, Doubles/Triples endorsements, reflecting a record of responsibility, safety, and reliability.
Forklift Certified
Certified equipment operation with an emphasis on safety and procedure.
What drives me
Technology, in service of people.
Everything I build traces back to the same place: my two daughters, and a belief that technology is at its best when it quietly makes everyday life work better. That's what pulled me from logistics into IT, and it's why I gravitate toward roles where I'm helping a real community, whether staff, neighbors, or families, get more out of the tools in front of them.
I'm not looking for a stepping stone. I'm looking for a place to be genuinely useful, to keep learning, and to do dependable work that matters to the people around me.
Contact
Let's talk
Happy to discuss roles, projects, or just compare notes on a home lab. The fastest way to reach me is email.